Each returned item is processed individually and must be returned to us along with a completed Warranty Form. We highly encourage retaining any and all tracking information from your chosen carrier for your records. Missing or incomplete customer information will only delay the evaluation process. Please allow two weeks from the date that we receive the product(s) to be contacted or shipped replacement items. If a product color is not available at the time of replacement, we reserve the right to substitute a new color at our discretion. If you have a return, please contact us by emailing firstname.lastname@example.org.
Returns are only accepted for manufacturing defects and does not cover damage caused by accident, improper care, normal wear and tear, or the natural breakdown of colors and materials due to UV degradation. All damaged products not returned and not replaced or repaired accompanied by a proof/date of purchase will be handled on a case by case basis. If a replacement is not offered, purchase of a new product could be offered at a discounted rate plus the cost of additional shipping and handling charges.
Large fabric tears cannot be repaired but may be eligible for replacement (see below). Small holes or burns can be repaired with our Kozy Repair Kit.
For more information on product maintenance please visit our FAQ page.
I purchased a KOZY product through an Authorized Kozy retailer.
If you purchased a Kozy product through an authorized Kozy retailer, please direct any warranty or return issues to that location. Each store has a specified return policy, and it will be handled accordingly depending on their process. It is at the retailer’s discretion to replace the product on site, contact Kozy, or request for product to be sent in for evaluation.
If your warranty item is sent back to Kozy to be evaluated for repair or replacement, please allow two weeks for processing. Warranty replacements will only be shipped back to the purchasing retailer for pick up. Expedited return service is available at the original purchasers’ expense.
If you have any questions regarding your Kozy product return, please contact the retailer where the item was originally purchased. If you have further questions or concerns, please contact Kozy directly.